Refund Policy

Last updated: April 19, 2026

Return Window

We offer a 7-day return policy on all our products. You have 7 days from the date of delivery to request a return.

Eligibility Criteria

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unused and in original packaging
• With all tags and labels attached
• Accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Custom or personalized orders
• Items damaged due to misuse
• Sale items (unless defective)
• Gift cards

Refund Process

Once we receive and inspect your return, we will notify you about the approval status. If approved, you'll be automatically refunded to your original payment method within 5-10 business days.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. Original shipping charges are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or full refund including shipping.

How to Initiate a Return

To start a return, contact us at:

• Email: refunds@craftvista.com
• Phone: +91 7388984529

Please include your order number and reason for return.